Refunds & Cancellations

The short version

A membership at demo is sold for a fixed period and starts when it is activated. Once it has started, fees are generally not refundable — but we would rather put your membership on hold than leave you out of pocket, and the situations below are always refunded.

Always refunded

• You were charged twice for the same thing, or charged the wrong amount.
• A payment was taken but the membership was never activated.
• We cancel or cannot provide the membership, in which case the unused period is refunded proportionally.

Holds instead of refunds

If you are injured, ill, travelling or posted elsewhere, ask us to put the membership on hold. The unused days move to the end of your membership. A written request, before the hold starts, keeps it simple.

Not refundable

• Joining and registration fees, once the membership is active.
• Personal training sessions already used, and class packs already started.
• The period already elapsed on a membership you decide to stop early.
• Memberships ended by us for a breach of our Terms of Service.

How to ask for a refund

Write to us with your name, registered mobile number, the invoice or receipt number and what happened. We reply within 7 working days.

How refunds are paid

Approved refunds go back to the same method you paid with — UPI, card or bank transfer — within 7 to 10 working days of approval. Cash payments are refunded in cash against a signed receipt.

Contact

You can call or message 9967203162.